Blackboard is Temporarily Down

Attention faculty and students:

Please be advised that Blackboard is currently experiencing technical difficulties. Until this issue is resolved, you may have problems logging in to courses and/or doing anything within a course if you are able to log in. Blackboard is aware of, and working to resolve the issue. We will keep you all informed of further developments as we are updated by Blackboard Inc.

Thank you for your patience.

Gradebook Issue

There is a known bug in Blackboard which gives students attempting to access their uploaded papers in the Bb gradebook the following error:

“HTTP Status 403, Access to the specified resource ( ) has been forbidden"

This bug is fixed in Blackboard SP9, but Blackboard will not be upgraded to SP9 until after the winter break. To avoid this problem until the upgrade takes place, please see the workaround below:

Workaround
Do not attach feedback files using the Browse/Attach button, but rather use the attachment option in the visual text box editor (VTBE) to place their feedback files in the VTBE as attachments (see illustration).

'EMERGENCY' Blackboard Upgrade **December 20 - 22, 2012**

**Attention all Faculty and Staff using Blackboard**

Blackboard will undergo an ‘emergency’ upgrade to Service Pack 9 (SP9) to repair a problem with the course copy function.  Blackboard will be unavailable starting on Thursday, December 20th at 2:30 am until Saturday, December 22nd at 12:00 pm.

Until further notice, please do the following when setting up your Bb course site:

1. Rather than copy individual items between courses,   do a full course copy (from the control panel) and move/delete items as necessary.  Note: you should only do a full course copy once per course or you may create duplicate items and gradebook columns.  For instructions on full course copy, visit:  http://www.pgcconline.com/technicalSupport/CourseCopyInstructions/
2. Wait to receive the course copy confirmation email before making any changes to the course.
3. If you have not received a course copy confirmation email within 1 hour, please contact eLearning.  DO NOT copy the course again.

Thank you for your patience while we work to resolve this issue.  We will provide an update once the upgrade is complete.