Monday, December 20, 2010

eLearning Services Closed for Winter Break

eLearning Services will be closed for Winter Break from 5:00 pm Tuesday, December 21, 2010 through Tuesday, January 4, 2011. The office will reopen on Wednesday, January 5, 2011.

If you are interested in online or hybrid/online classes, visit the eLearning Services website at and click “Class Schedules” for information about the online and hybrid/online classes offered in the spring 2011 semester. Please note, there are no online or hybrid/online classes scheduled during intersession.

To register for online and on-campus classes visit the college’s website at Follow the link to the spring 2011 class schedules to find information about the upcoming semester. Registration activities at all locations will resume on Wednesday, January 5.

If you would like to leave a message for eLearning services please call our office at 301-322-0463 or email us at and we will reply when the office reopens on Wednesday, January 5, 2011.

Have a great holiday!

Blackboard Service Pack Installation - System Unavailable Jan 1 - 2

Information for Faculty

As you know, Blackboard was upgraded to version 9.1 before the Fall 2010 semester. With it came many changes and several 'bugs'. Several Service Packs have been released by Blackboard to fix some of the known issues we have encountered. We will be installing Service Pack 2 to our Blackboard system starting on January 1st, 2011. Blackboard will be down for 15 - 24 hours during this installation.

Following are some of the issues that were fixed in Service Pack 2:

1. Course Tool links are inconsistently available and unavailable.
2. Documents added by instructors in a Discussion Board thread are not accessible by students.
3. Inconsistent Usage and Tracking Report results for same user
4. Vertical Scroll Bar missing in Grade Center when using IE8
5. If the Course Entry Point is set to Announcements, the banner does not display
6. Initial loading of Course Cartridge fails due to lack of memory.
7. Error opening website links. If an external link is set to "open in a new window", the URL is appended with "&coursetoclabel=[name]/", thereby making the URL unusable.
8. If an Assignment name has a hash symbol (#) in it, a user will encounter a 404 error when attempting to download submissions.
9. In Announcements, when editing a date field manually, an error "The end date cannot be earlier than the start date" would incorrectly be displayed. This did not occur when using the calendar icon to enter or edit a date.
10. Links from courses copied from a prior Blackboard version would dislay either a HTTP 404 or HTTP 403 error.
11. When opening an Office 2007 document in Internet Explorer, Office presents an unnecessary authentication dialog.

After the Service Pack has been installed, there will be a new module "Mobile Learning Update" listed on the 'My eLearning' tab. Courses, content, and organizations can now be accessed on a variety of mobile devices, including Android and Blackberry phones on the Sprint network.

Hopefully this service pack will alleviate some of the bugs that have been encountered during the fall semester. Please let us know if you have any questions.


Thursday, December 9, 2010

Online Tutoring Demos

Information for Online Faculty

As part of a collaborative strategic effort between Academic Affairs and eLearning Services, online tutoring services for students will be piloted during the upcoming spring semester.
Because faculty play a critical role in the delivery of quality teaching and learning at Prince George's Community College, faculty are invited to contribute to the vendor selection process.

On Thursday, December 9, from 1:30-4 p.m., in A 221, two widely used vendors of online tutoring in higher education will be on campus to demonstrate their services. You will have the opportunity to ask questions and discuss how these services will specifically benefit our students.
Please make every effort to attend the sessions as outlined below. Forward this information to your coordinators and faculty who teach online in your department:
1:30-2:15 p.m. - Demo Vendor #1: NetTutor (
2:15-2:30 p.m. - Q&A Vendor #1
2:30 - 3:00 p.m. - Discussion/Break (setup for next session)
3:00 - 3:45 p.m. - Demo Vendor #2: SmartThinking (
3:45 - 4:00 p.m. - Q&A Vendor #2