Monday, March 7, 2016

WileyPLUS Down March 3 - 5, 2016

eLearning Services received notification on March 5th that WileyPLUS experienced a recent service interruption. If you use WileyPLUS in Blackboard, please be aware that students were unable to access Wiley products between March 3rd and March 5th.



We are writing to confirm that the WileyPLUS service interruption which you were previously notified about has been resolved. The service interruption began at approximately 5:00 PM (US Eastern Time) March 3rd and lasted until approximately 8:45 PM (US Eastern Time).
As a result of this interruption, customers were unable to access their course materials and assignments in their WileyPLUS classes.
We are sending this email to any instructors who have access to one or more WileyPLUS classes so that you may notify your students if you choose.
We are investigating the root cause of this service interruption and will post an update on yourWileyPLUS course homepage once more information is made available.
The following is a list of how-to documents which may be helpful after access to WileyPLUS has been restored
• Extend an assignment’s due date
• Reset a student’s access to a timed assignment
• Allow access to a single student after the due date
• Post a notification to your students 
• Clear your cache  (Clearing your temporary cache and cookies is always a good practice when returning to a site that was experiencing difficulties)

Thank you and we apologize for any inconvenience.
Sincerely,

The WileyPLUS Team
www.wileyplus.com

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